For residents of Rijswijk, the Disputes Committee is an accessible option to resolve conflicts between consumers and businesses. It offers a simpler alternative to the Rijswijk Court, with decisions that must be followed.
What does the Disputes Committee entail for Rijswijk?
This independent organization resolves disputes between consumers and affiliated companies in various sectors. In Rijswijk, you can visit The Legal Aid Desk Rijswijk for free advice on filing a complaint. There are committees for all kinds of industries, relevant for local shoppers and service users.
Relevant sectors
In Rijswijk and surrounding areas, Disputes Committees handle cases from sectors such as:
- Online shopping (Thuiswinkel)
- Home furnishings (Wonen)
- Vehicles
- Travel
- Telecom
- Energy
- Construction
Important conditions
- The company must be affiliated with the committee
- You must have already reported the complaint to the company itself
- The issue must not be older than usually one year
- There must be no ongoing procedure at the Rijswijk Court
The procedure step by step
- Submit your complaint via degeschillencommissie.nl
- Pay the complaint fee (between €25 and €125)
- The company can respond to your report
- A hearing may follow
- Receive a binding decision
What does a binding advice mean?
The committee's judgment obligates both parties to comply. For residents of Rijswijk, there is no appeal possible, unless you go to the Rijswijk Court for very specific reasons, such as procedural errors.
Cost overview
The costs for submitting are limited. If you win your case, the complaint fee is usually reimbursed. Hiring your own lawyer is unnecessary, and in Rijswijk, you can inquire at the Municipality of Rijswijk or The Legal Aid Desk for possible support.
Veelgestelde vragen
Wat is mijn retourrecht?
Bij online aankopen heb je 14 dagen retourrecht zonder opgaaf van reden, tenzij de wettelijke uitzonderingen gelden.
Hoe lang geldt de wettelijke garantie?
Goederen moeten minimaal 2 jaar meewerken. Defecten die binnen 6 maanden ontstaan worden verondersteld al aanwezig te zijn.
Kan ik rente eisen over schulden?
Ja, je kunt wettelijke rente eisen (momenteel ongeveer 8% per jaar) over het openstaande bedrag.
Wat kan ik doen tegen oneerlijke handelspraktijken?
Je kunt klacht indienen bij de consumentenbond, de overheid of naar de rechter gaan.
Wat is een kredietovereenkomst?
Een kredietovereenkomst regelt hoe je geld leent, wat de rente is, en hoe je dit terugbetaalt.