If the government in Rijswijk does not handle your personal data correctly, you can file a complaint with the Dutch Data Protection Authority (DPA).
When to file a complaint?
A complaint with the DPA is possible in situations such as:
- Unlawful processing of your data by the government
- No response to an access request
- Failure to correct inaccurate data
- Data breaches involving your data
- Sharing your data without a legal basis
First contact the government
Before involving the DPA, follow these steps:
- Submit your complaint or request to the relevant government authority in Rijswijk
- Wait for a response (maximum 1 month)
- If you are not satisfied with the result, then approach the DPA
How to file a complaint with the DPA?
- Via the website autoriteitpersoonsgegevens.nl
- Provide a clear description of the problem
- Attach relevant documents or evidence
- Filing is free of charge
What does the DPA do?
| Action | Description |
|---|---|
| Mediation | The DPA tries to find a solution between you and the authority |
| Investigation | In cases of serious violations, an in-depth investigation is initiated |
| Enforcement | The DPA may impose sanctions, such as fines or an order |
Alternative route: to the court
You can also bring a case before the civil court, for example for:
- Stopping unlawful data processing
- Claiming damages
Frequently asked questions about complaints in Rijswijk
How long does it take before my complaint is processed?
The DPA aims to handle complaints within 3 months, but complex cases may take longer.
Can I obtain compensation via the DPA?
No, the DPA does not award compensation. For this, you must initiate proceedings at the court, such as the District Court of The Hague.
Is my complaint anonymous?
No, your data will be shared with the authority concerned. Anonymous complaints are not processed by the DPA.
Extra help in Rijswijk
For legal advice, you can contact the Juridisch Loket Rijswijk. They offer free support in filing complaints or preparing a case for court.
Specific questions about personal data
What to do if the government in Rijswijk shares my data unjustly?
First file a complaint with the relevant authority and wait one month for a response. If this does not help, you can involve the DPA with supporting evidence.
How do I start a complaint procedure with the DPA?
Go to autoriteitpersoonsgegevens.nl, fill in the online form and attach evidence. This process is free and you can seek help from the Juridisch Loket Rijswijk.
What happens after my complaint to the DPA?
The DPA assesses your complaint, requests a response from the authority and may mediate or initiate an investigation. This usually takes 3 months, but may take longer.