Are you not satisfied with the handling of your personal injury claim in Rijswijk? Discover the various options to file a complaint against insurers, personal injury offices or other involved parties.
Complaints about insurers
If the handling by your insurer is not to your satisfaction, you can take various actions.
Internal complaints procedure
Insurers have an internal procedure for complaints. This is your first step.
- Submit your complaint in writing
- Provide a clear description of the problem
- Response period: usually 4-6 weeks
- In case of rejection: consider external options
Kifid (Financial Services Complaints Institute)
The Kifid handles disputes with financial institutions, such as insurers.
Kifid procedure
| Step | Description | Duration |
|---|---|---|
| Mediation | Seeking a compromise | Approximately 3 months |
| Disputes Committee | Binding decision | Approximately 6-12 months |
| Appeal Committee | Appeal (if possible) | Additional approximately 6 months |
Advantages of Kifid
- Accessible and affordable (€50 complaint fee)
- Binding decisions possible
- No legal representation required
Complaints about personal injury firms
You can also file a complaint about your own representative in Rijswijk.
Personal injury lawyers
- Office complaint: First report your issue to the law firm
- Dean: File a complaint with the Dean of the Bar Association
- Disciplinary proceedings: The Disciplinary Board may take measures
Other personal injury agencies
- Personal Injury Quality Mark: File a complaint with the Personal Injury Quality Mark Foundation
- NIVRE: Report your complaint to the Netherlands Institute of Registered Experts
- Civil court: In case of gross negligence
Complaints about medical advisors
For issues with medical advisors in Rijswijk, there are specific options.
Complaint routes
- Healthcare Disciplinary Tribunal (if BIG-registered)
- Complaint to the instructing party (e.g., insurer)
- GAV (Joint Advisory Committee for Insurance)
Complaints about experts
Medical and other experts can also be the subject of complaints.
Options
- LRGD (National Register of Judicial Experts)
- NVMSR (Dutch Association for Medical Specialist Reporting)
- Disciplinary Tribunal (for doctors)
- Court (in case of objection to a report)
Government authorities
For specific complaints, you can approach government agencies.
Relevant authorities
| Authority | Type of complaint |
|---|---|
| Authority for Personal Data | Privacy breach |
| AFM | Conduct of insurers in the market |
| DNB | Financial stability of insurers |
| National Ombudsman | Government bodies such as UWV or SVB |
Civil proceedings
In complex disputes, proceedings before a court in Rijswijk may be necessary, for example via the District Court of The Hague.
When to involve the court?
- Liability denied despite evidence
- Unreasonably low settlement offers
- Prolonged delays
- Poor service by your representative
Advice on complaints
- Keep all communication: emails, conversations, agreements
- Pay attention to deadlines and note them
- Formulate your complaint specifically
- Always start with the internal procedure
- Seek advice on the most suitable complaint route, for example via the Juridisch Loket Rijswijk
- Expect longer processing times for complaints
Frequently asked questions
What are my rights regarding returns?
For online purchases, you have a 14-day cooling-off period without reason, unless exceptions apply.
How long does the statutory warranty last?
Products must function for at least 2 years. Defects within 6 months are presumed to have been present at purchase.
Can I claim interest on outstanding amounts?
Yes, you can claim statutory interest (approximately 8% per year) on the amount due.
What to do about unfair practices?
You can file a complaint with the Consumers' Association, a government authority or approach the court.
What does a credit agreement entail?
A credit agreement sets out the conditions for borrowing money, including interest and repayment.