In Rijswijk, many residents enjoy shopping online through webshops, and occasionally a product appears with a strikingly low price. Can you oblige the seller to deliver at that price? The answer is not straightforward and depends on the circumstances.
Is it an Offer or an Invitation?
According to Dutch law, a product page in a webshop generally does not constitute a definitive offer, but rather an invitation to make an offer yourself. An agreement only arises once the webshop explicitly confirms your order.
When is the Webshop Obligated?
The seller is bound to the price in cases such as:
- Your order has been officially confirmed by the webshop
- The item has already been shipped to your address in Rijswijk
- Money has been deducted from your account
In Cases of Clear Errors: No Issue for the Seller
If it involves an obvious mistake, such as a clear typo, the webshop may cancel the transaction. For example, a high-end laptop accidentally listed for €9.99 instead of €999 – that's clearly a slip of the pen.
More Complicated in Ambiguous Cases
It becomes more complex if the price:
- Represents a substantial discount that seems plausible
- Is part of seasonal sales or special promotions
- Falls into a gray area due to unclear presentation
Rights After Payment
If the webshop cancels the order after you have already paid, the seller is obligated to:
- Immediately refund the full amount to your account
- Reimburse any additional costs, such as shipping fees
No Claim for Lost Savings
You cannot claim compensation for the 'lost' discount. The webshop has the right to correct the pricing error without additional penalties.
For personal advice as a resident of Rijswijk, contact Het Juridisch Loket Rijswijk for free initial assistance, or reach out to the Rechtbank Rijswijk in case of disputes. The Gemeente Rijswijk also provides information on consumer rights through their website.
Veelgestelde vragen
Wat is mijn retourrecht?
Bij online aankopen heb je 14 dagen retourrecht zonder opgaaf van reden, tenzij de wettelijke uitzonderingen gelden.
Hoe lang geldt de wettelijke garantie?
Goederen moeten minimaal 2 jaar meewerken. Defecten die binnen 6 maanden ontstaan worden verondersteld al aanwezig te zijn.
Kan ik rente eisen over schulden?
Ja, je kunt wettelijke rente eisen (momenteel ongeveer 8% per jaar) over het openstaande bedrag.
Wat kan ik doen tegen oneerlijke handelspraktijken?
Je kunt klacht indienen bij de consumentenbond, de overheid of naar de rechter gaan.
Wat is een kredietovereenkomst?
Een kredietovereenkomst regelt hoe je geld leent, wat de rente is, en hoe je dit terugbetaalt.