Secondary victimization refers to the additional harm victims suffer due to the way they are treated after an incident. An empathetic and professional approach is crucial to prevent this.
Definition of Secondary Victimization
Secondary victimization, also known as repeated victimization, occurs when victims have negative experiences during the handling of their case or in interaction with service providers.
Types of Secondary Victimization
| Source | Examples | Impact |
|---|---|---|
| Insurance companies | Skepticism, lengthy procedures, minimizing complaints | Frustration, stress, feeling of injustice |
| Employers | Pressure to work, threat of dismissal, exclusion | Financial uncertainty, loneliness |
| Care providers | Not being taken seriously, incorrect diagnoses | Worsening health, loss of trust |
| Social circle | Lack of understanding, blame, rejection | Feeling of isolation, gloom |
| Justice system | Lengthy cases, repeated interrogations, disbelief | Exhaustion, reliving of trauma |
Problems with Insurers
In the personal injury sector, secondary victimization is a frequently heard problem, often due to inefficient or insensitive handling.
Common Issues
Typical complaints
- Lengthy processing times
- Frequent changes of contact persons
- Repeated requests for documentation
- Disputing established complaints
- Use of private detectives
- Under-substantiated low settlement offers
- Indirect communication via lawyers
Code of Conduct for Personal Injury Handling (GBL)
The GBL was developed to minimize secondary victimization and provides guidelines for respectful handling by all parties.
Main Points of the GBL
- Focus on the victim in the process
- Clear and respectful interaction
- Fast and efficient handling
- Appropriate advances
- Impartial and competent assessments
Signs of Secondary Victimization
It is essential to recognize when a victim becomes a secondary victim of the system.
Recognizable Indicators
| Indicator | Manifestation |
|---|---|
| Increased tension | Fear of correspondence or contact moments |
| Skepticism | Distrust of professionals, urge to check everything oneself |
| Helplessness | Feeling of having no control over the situation |
| Re-traumatization | Having to repeatedly explain the incident |
| Withdrawal | Ignoring correspondence, avoiding appointments |
Prevention of Secondary Victimization
Both victims and professionals in Rijswijk can take steps to prevent secondary victimization.
Advice for Victims
- Seek a reliable representative
- Let communication run through your representative
- Indicate your personal boundaries
- Seek support from peers or therapists
- Document unprofessional behavior
Advice for Professionals
- Approach victims with understanding and respect
- Be transparent about procedures and deadlines
- Avoid unnecessary delays
- Request only relevant information
- Acknowledge the seriousness of the situation
Complaint Options in Rijswijk
If secondary victimization occurs, victims in Rijswijk can file a complaint with the relevant authorities.
Complaint Organizations
| Party Involved | Complaint Body |
|---|---|
| Insurer | Internal complaints procedure, Kifid |
| Opposing party's lawyer | Dean of the Bar Association |
| Medical professional | Disciplinary Board for Healthcare |
| Expertise organization | Complaint to NIVRE or client |
Contact and Assistance in Rijswijk
For legal support, you can go to the Juridisch Loket Rijswijk. Additionally, cases in this region fall under the Rechtbank Den Haag.
Frequently Asked Questions
What to do in case of slow or disrespectful treatment by my insurer?
Document all interactions and unprofessional behavior. Engage a representative for communication. File a complaint via the insurer's internal procedure or with Kifid. The GBL obliges insurers to provide fast and respectful handling. In case of persistent problems, you can consider legal action.
How do I know if I am a secondary victim?
Watch for signs such as increased stress during contact, feelings of helplessness, distrust of those involved, reliving due to repeated recounting, or avoiding interactions.