As a resident of Rijswijk, you can claim compensation and assistance in the event of flight delay, cancellation, or overbooking. These rights are set out in the European EU Regulation 261/2004 and apply to flights departing from the EU or arriving with an EU airline.
When do these rules apply?
The EU Regulation 261/2004 is relevant for:
- Any flight taking off from an EU country
- Flights to the EU with an EU airline
For residents of Rijswijk, often traveling via Rotterdam The Hague Airport, these rules provide extra protection in case of travel issues.
Compensation options for flight delays
If you arrive more than 3 hours late due to a delay, you may qualify for:
- Flights up to 1500 km: €250 compensation
- Flights between 1500 and 3500 km: €400 compensation
- Long-haul flights over 3500 km: €600 compensation
Rights for canceled flights
In the event of a cancellation, you are entitled to financial compensation, unless:
- The cancellation was notified at least 14 days in advance
- Extraordinary circumstances are the cause, such as extreme weather
- A suitable alternative is offered with minimal delay
Assistance during waiting time
During a significant delay at the airport, as a passenger you are entitled to:
- Meals and refreshments proportional to the waiting time
- Opportunities for telephone or online communication
- Hotel accommodation with transport, if the delay extends overnight
Rights in cases of overbooking and denied boarding
If you are denied boarding at the gate due to overbooking, you will receive compensation and can choose from:
- Full refund of your ticket within 7 days
- An alternative flight to your destination
How to file a claim as a Rijswijk resident?
Start with a formal claim to the airline. If there is no response or it is rejected, contact the ILT (Inspectorate for the Environment and Transport) for national support. For personal legal advice in Rijswijk, you can turn to Het Juridisch Loket Rijswijk. If it escalates to court, the Rijswijk District Court handles such matters efficiently. Consider assistance from the Municipality of Rijswijk for general consumer rights.
Veelgestelde vragen
Wat is mijn retourrecht?
Bij online aankopen heb je 14 dagen retourrecht zonder opgaaf van reden, tenzij de wettelijke uitzonderingen gelden.
Hoe lang geldt de wettelijke garantie?
Goederen moeten minimaal 2 jaar meewerken. Defecten die binnen 6 maanden ontstaan worden verondersteld al aanwezig te zijn.
Kan ik rente eisen over schulden?
Ja, je kunt wettelijke rente eisen (momenteel ongeveer 8% per jaar) over het openstaande bedrag.
Wat kan ik doen tegen oneerlijke handelspraktijken?
Je kunt klacht indienen bij de consumentenbond, de overheid of naar de rechter gaan.
Wat is een kredietovereenkomst?
Een kredietovereenkomst regelt hoe je geld leent, wat de rente is, en hoe je dit terugbetaalt.