Residents of Rijswijk have the same consumer rights when purchasing a car as elsewhere in the Netherlands, but due to the complexity and high costs of vehicles, the process can be more challenging. Used cars require extra attention. In case of problems, you can turn to Het Juridisch Loket Rijswijk for free advice.
New Car in Rijswijk
When purchasing a new car from a dealer in or around Rijswijk:
- Manufacturer's warranty, typically ranging from 2 to 7 years
- Statutory warranty on conformity also applies
- The dealer serves as the primary point of contact for repairs
- For online purchases, you have a 14-day cooling-off period
Used Car from a Dealer
For a second-hand car purchased from a dealer in the Rijswijk area:
- Statutory warranty is mandatory, though coverage is often more limited than for new models
- The seller must disclose all known defects
- A BOVAG warranty provides additional protection and assurance
- Verify the mileage via the NAP check
Sale by Private Sellers
When buying a car from a private seller in Rijswijk:
- There is no specific consumer protection as with professional sellers
- General sales rules, including conformity, still apply
- The 'sold as seen' clause does not excuse hidden defects
- The seller may not deliberately conceal defects, or risks liability
In disputes, you can initiate proceedings at the Rechtbank Rijswijk in Rijswijk.
Common Issues in Car Purchases in Rijswijk
- Odometer tampering
- Undisclosed past damage
- Invisible technical problems
- The car turns out to be stolen or under seizure via the Gemeente Rijswijk
BOVAG, RDW, and Local Checks
Before buying in Rijswijk, always check:
- The NAP (Nationale Auto Pas) for driving history and mileage
- The RDW database for registration, APK inspection, and vehicle status
- Whether the dealer is a BOVAG member for additional warranties
For local advice on RDW procedures or registration, consult the Gemeente Rijswijk.
Veelgestelde vragen
Wat is mijn retourrecht?
Bij online aankopen heb je 14 dagen retourrecht zonder opgaaf van reden, tenzij de wettelijke uitzonderingen gelden.
Hoe lang geldt de wettelijke garantie?
Goederen moeten minimaal 2 jaar meewerken. Defecten die binnen 6 maanden ontstaan worden verondersteld al aanwezig te zijn.
Kan ik rente eisen over schulden?
Ja, je kunt wettelijke rente eisen (momenteel ongeveer 8% per jaar) over het openstaande bedrag.
Wat kan ik doen tegen oneerlijke handelspraktijken?
Je kunt klacht indienen bij de consumentenbond, de overheid of naar de rechter gaan.
Wat is een kredietovereenkomst?
Een kredietovereenkomst regelt hoe je geld leent, wat de rente is, en hoe je dit terugbetaalt.