For residents of Rijswijk: if your online order arrives damaged, the seller bears responsibility. Accept the package under reserve and document the damage immediately to protect your rights.
Immediately Upon Delivery in Rijswijk
Do you notice the package is damaged upon delivery?
- Accept it under reserve and note the damage on the delivery receipt
- Thoroughly photograph the outside of the packaging and the contents
- Contact the seller immediately
Damage Discovered Later After Unpacking
Does the damage only become apparent when you open the package at home in Rijswijk?
- Take clear photos of the damage on the spot
- Keep the original packaging intact
- Notify the seller as soon as possible about the issue
Who is Liable?
In Rijswijk and elsewhere in the Netherlands, the seller is responsible for transport-related damage. The seller can recover this from the carrier, but as a consumer, you don't need to handle that – focus on the seller.
Possible Solutions
As a Rijswijk resident, you are entitled to:
- A replacement, flawless product without defects
- Or a full refund of the purchase price
- And compensation for any additional damage, such as extra costs
Seller Offers No Help
Does the seller refuse to cooperate? Remind them of Article 7:11 of the Dutch Civil Code: the risk lies with the seller until delivery is complete. For advice in Rijswijk, contact Juridisch Loket Rijswijk. In case of escalation, the District Court of Rijswijk has jurisdiction, or try the Disputes Committee first.
Refusing the Package Upon Delivery
If there is clear and severe external damage in Rijswijk, you may refuse the package. It will then be returned to the seller. Inform the seller immediately, and note this with the carrier if possible.
Veelgestelde vragen
Wat is mijn retourrecht?
Bij online aankopen heb je 14 dagen retourrecht zonder opgaaf van reden, tenzij de wettelijke uitzonderingen gelden.
Hoe lang geldt de wettelijke garantie?
Goederen moeten minimaal 2 jaar meewerken. Defecten die binnen 6 maanden ontstaan worden verondersteld al aanwezig te zijn.
Kan ik rente eisen over schulden?
Ja, je kunt wettelijke rente eisen (momenteel ongeveer 8% per jaar) over het openstaande bedrag.
Wat kan ik doen tegen oneerlijke handelspraktijken?
Je kunt klacht indienen bij de consumentenbond, de overheid of naar de rechter gaan.
Wat is een kredietovereenkomst?
Een kredietovereenkomst regelt hoe je geld leent, wat de rente is, en hoe je dit terugbetaalt.