Unfair commercial practices include misleading or aggressive sales methods that can affect consumers in Rijswijk. Examples include false promises, hidden additional costs, or pressure to make impulse purchases. These practices are legally prohibited and can result in compensation for victims. Residents of Rijswijk can turn to Het Juridisch Loket Rijswijk for free advice if they suspect such situations.
What are unfair commercial practices in Rijswijk?
Under Article 6:193a of the Civil Code (BW), a commercial practice qualifies as unfair when a business in the Rijswijk area:
- Acts contrary to standards of professional diligence
- Significantly impairs or limits the consumer's ability to make an informed decision
Locally, these practices can occur at shops or online providers targeting the greater Hague region, including Rijswijk.
Misleading practices
Misleading information is that which:
- Is incorrect or deceptive, such as false product claims
- Appears unclear, vague, or contradictory
- Omits important details, such as risks or conditions
- Falsely suggests a quality mark, label, or certification
In Rijswijk, with its many local markets and shopping centers, extra caution is advised for non-transparent promotions.
Aggressive practices
Aggressive methods include:
- Threats, intimidation, or coercion to buy
- Causing physical or mental discomfort
- Exploiting a dominant position over the consumer
- Inappropriate pressure or influence that undermines free will
The Municipality of Rijswijk can mediate in some cases involving complaints about local businesses.
Blacklist of prohibited practices
The law lists specific acts that are always unfair and thus prohibited, regardless of context in Rijswijk:
- Falsely claiming adherence to a code of conduct
- Use of fake quality marks or false certificates
- Offers presented as 'free' that actually involve costs
- Incorrect claims about the health or curative effects of products
- Participation in pyramid schemes or similar schemes
Consequences for consumers in Rijswijk
- As a consumer, you can have the purchase agreement declared void
- Claim damages via the District Court Rijswijk
- The Authority for Consumers & Markets (ACM) can impose fines up to 10% of the company's annual turnover
For legal action in Rijswijk, Het Juridisch Loket recommends acting quickly to protect your rights.
Veelgestelde vragen
Wat is mijn retourrecht?
Bij online aankopen heb je 14 dagen retourrecht zonder opgaaf van reden, tenzij de wettelijke uitzonderingen gelden.
Hoe lang geldt de wettelijke garantie?
Goederen moeten minimaal 2 jaar meewerken. Defecten die binnen 6 maanden ontstaan worden verondersteld al aanwezig te zijn.
Kan ik rente eisen over schulden?
Ja, je kunt wettelijke rente eisen (momenteel ongeveer 8% per jaar) over het openstaande bedrag.
Wat kan ik doen tegen oneerlijke handelspraktijken?
Je kunt klacht indienen bij de consumentenbond, de overheid of naar de rechter gaan.
Wat is een kredietovereenkomst?
Een kredietovereenkomst regelt hoe je geld leent, wat de rente is, en hoe je dit terugbetaalt.