As a resident of Rijswijk, you can have the purchase agreement dissolved if there is a serious defect in a purchased product. The transaction is then reversed: you return the item and receive your payment back, in accordance with Dutch consumer legislation.
When is dissolution possible in Rijswijk?
You can dissolve the agreement if:
- The defect is sufficiently serious (not a minor inconvenience)
- Repair or replacement options are not feasible or fail
- The supplier ignores the issue and refuses to take action
- The defect is immediately so significant that dissolution is justified
What are the consequences of dissolution?
- The purchase agreement is fully annulled
- You return the item to the seller
- The seller refunds the full purchase price
- Including any shipping or delivery costs you incurred
Refund period
Following dissolution, the seller must refund the money within 14 days. They may delay this until the product is received back or until proof of return shipment is provided, which is relevant for transactions in and around Rijswijk.
Deduction for depreciation
Normal use of the product should not result in a deduction by the seller. However, if there is damage due to improper use, a deduction may be applied, and this can be assessed through local advisory services.
Partial dissolution for multiple purchases
If you purchased multiple items, you can dissolve only the defective part. The other parts of the transaction remain valid and unaffected.
Compensation for additional damage
In addition to dissolution, you can claim compensation for consequential costs, such as expenses for an alternative product from another supplier in the Rijswijk area.
For personal advice as a Rijswijk resident on dissolving a purchase agreement, contact Het Juridisch Loket Rijswijk. In case of disputes, you can litigate at the Rechtbank Rijswijk, in consultation with the Municipality of Rijswijk for any local support.
Veelgestelde vragen
Wat is mijn retourrecht?
Bij online aankopen heb je 14 dagen retourrecht zonder opgaaf van reden, tenzij de wettelijke uitzonderingen gelden.
Hoe lang geldt de wettelijke garantie?
Goederen moeten minimaal 2 jaar meewerken. Defecten die binnen 6 maanden ontstaan worden verondersteld al aanwezig te zijn.
Kan ik rente eisen over schulden?
Ja, je kunt wettelijke rente eisen (momenteel ongeveer 8% per jaar) over het openstaande bedrag.
Wat kan ik doen tegen oneerlijke handelspraktijken?
Je kunt klacht indienen bij de consumentenbond, de overheid of naar de rechter gaan.
Wat is een kredietovereenkomst?
Een kredietovereenkomst regelt hoe je geld leent, wat de rente is, en hoe je dit terugbetaalt.