Live in Rijswijk and your online order hasn't arrived? The responsibility lies with the seller. They must ensure you receive the item or refund your purchase amount, in line with Dutch law.
Risks for the Seller in Rijswijk
When buying as a consumer, the seller bears the transport risk (Article 7:11 of the Dutch Civil Code). If you live in Rijswijk and the package doesn't arrive, it's the seller's job to fix it – not yours as the buyer.
Step-by-Step Guide for Rijswijk Residents
- Check the track & trace code for the current status, especially relevant for deliveries in neighborhoods like Innen or Oud-Rijswijk.
- Ask neighbors if the package was left with them – a common issue in residential areas.
- Contact the seller immediately and report the problem.
- The seller must investigate with the carrier, such as PostNL or DHL.
- No resolution? The seller must send a replacement free of charge or refund your money.
Seller Passes Buck to Carrier
In Rijswijk, sellers often say: "Call PostNL or DHL yourself." Don't accept this; the seller is your direct contracting party and must handle the resolution, even locally.
Delivery to Wrong Location
If the package was delivered without your permission to neighbors or a local pickup point in Rijswijk, such as a supermarket in Plaspoelpolder, the seller remains liable if you don't have it in your possession.
Proof of Delivery
The seller must prove delivery occurred. A simple scan at a Rijswijk address without your confirmation or signature is not always valid proof.
Right to Refund or Replacement
If the package is definitively lost in Rijswijk, you are entitled to a new item or full refund. Seller refuses? Consider assistance from Het Juridisch Loket Rijswijk or approach the Rechtbank Rijswijk for mediation or proceedings via the Municipality of Rijswijk.
Veelgestelde vragen
Wat is mijn retourrecht?
Bij online aankopen heb je 14 dagen retourrecht zonder opgaaf van reden, tenzij de wettelijke uitzonderingen gelden.
Hoe lang geldt de wettelijke garantie?
Goederen moeten minimaal 2 jaar meewerken. Defecten die binnen 6 maanden ontstaan worden verondersteld al aanwezig te zijn.
Kan ik rente eisen over schulden?
Ja, je kunt wettelijke rente eisen (momenteel ongeveer 8% per jaar) over het openstaande bedrag.
Wat kan ik doen tegen oneerlijke handelspraktijken?
Je kunt klacht indienen bij de consumentenbond, de overheid of naar de rechter gaan.
Wat is een kredietovereenkomst?
Een kredietovereenkomst regelt hoe je geld leent, wat de rente is, en hoe je dit terugbetaalt.