As a resident of Rijswijk, your phone and internet subscriptions are subject to clear legal guidelines. These include cancellation periods, assistance with switching providers, and compensation for service outages. The ACM oversees compliance at the national level, while Het Juridisch Loket Rijswijk offers local advice for disputes.
Cancellation Notice
Once the initial term of your contract (typically 1 or 2 years) has expired, you can cancel on a monthly basis in Rijswijk with a maximum notice period of 1 month. Automatic renewal for a longer period is prohibited to ensure flexibility for local users.
Switching Providers
If you want to switch telecom providers in Rijswijk:
- The new provider handles the entire transition
- You retain your phone number (via number portability)
- The connection may be interrupted for a maximum of 1 working day
- You do not pay double subscription fees during the switch
This process is particularly convenient for Rijswijk residents relocating within the region or seeking better local coverage.
Outages
For persistent connection issues in Rijswijk, you are entitled to:
- Compensation in the form of a discount on your monthly bill
- Free cancellation option if the outages are ongoing
Contact your provider or Het Juridisch Loket Rijswijk for support.
Calling Outside Your Bundle
Telecom providers must alert you to potential high costs when calling outside your package. Within the EU, providers apply fixed maximum roaming rates, benefiting Rijswijk travelers to nearby countries.
Premium SMS and Premium Rate Numbers
Strict rules apply to expensive SMS services and 0900 numbers in the Netherlands:
- Transparent pricing before use
- Limits on costs per session or call
- Option to block these services
The Municipality of Rijswijk can provide additional information on safe communication through its channels.
Complaints
Have a dispute about your telecom service in Rijswijk? Start with:
- Your own provider for an initial resolution
- The Telecommunications Disputes Committee for binding decisions
- The ACM for broader violations
- Het Juridisch Loket Rijswijk for free legal advice, or the Rijswijk District Court if escalated
Veelgestelde vragen
Wat is mijn retourrecht?
Bij online aankopen heb je 14 dagen retourrecht zonder opgaaf van reden, tenzij de wettelijke uitzonderingen gelden.
Hoe lang geldt de wettelijke garantie?
Goederen moeten minimaal 2 jaar meewerken. Defecten die binnen 6 maanden ontstaan worden verondersteld al aanwezig te zijn.
Kan ik rente eisen over schulden?
Ja, je kunt wettelijke rente eisen (momenteel ongeveer 8% per jaar) over het openstaande bedrag.
Wat kan ik doen tegen oneerlijke handelspraktijken?
Je kunt klacht indienen bij de consumentenbond, de overheid of naar de rechter gaan.
Wat is een kredietovereenkomst?
Een kredietovereenkomst regelt hoe je geld leent, wat de rente is, en hoe je dit terugbetaalt.