As a resident of Rijswijk, you enjoy the same strong consumer rights for online purchases. Webshops must provide clear information, and you have a standard 14-day cooling-off period. In case of issues, you can turn to Het Juridisch Loket Rijswijk for free advice.
Recognizing a Reliable Webshop in the Region
Before placing an order, check these points to avoid scams:
- Registration with the KvK and a valid VAT number
- A real physical address, not just a PO box (preferably in the Netherlands or EU)
- Reachable by phone or email for contact
- Quality marks like Thuiswinkel Waarborg or WebwinkelKeur for extra assurance
- Independent reviews on platforms like Trustpilot
What Must a Webshop Disclose?
Before you buy, the webshop must share all essential details, including:
- Business identity and contact information
- The total price, including any shipping and additional costs
- Available payment options
- Expected delivery time
- Your 14-day right of withdrawal (unless excluded, with explanation)
- The procedure for submitting complaints, possibly via the Disputes Committee
In Rijswijk, for disputes you can escalate to the Rechtbank Rijswijk or seek help from the municipality.
Making Use of the 14-Day Cooling-Off Period
Once you receive the product in Rijswijk, the 14-day return period begins. You may try it out as you would in a physical store – inspect, try on, or test it. Not satisfied? Simply return it without giving a reason, and the webshop will refund the costs.
Delivery and Transport Risks
Webshops normally deliver within 30 days. The transport risk lies with the seller; if your package arrives damaged, the webshop must offer a solution, such as replacement or refund. For local delivery in Rijswijk, we recommend using track-and-trace.
Safe Payment Methods
Webshops may not force you to pay in advance. Preferably choose iDEAL or pay later via platforms like Klarna. With iDEAL, you can easily get your money back through your bank if something goes wrong. Het Juridisch Loket Rijswijk assists with payment disputes.
Webshops from Abroad
Within the EU, webshops follow the same Dutch rules, so you are well protected. For shops outside the EU, such as from China or the US, you have fewer rights and may face customs duties via the Douane. Consult Gemeente Rijswijk for advice on imports in our region.
Veelgestelde vragen
Wat is mijn retourrecht?
Bij online aankopen heb je 14 dagen retourrecht zonder opgaaf van reden, tenzij de wettelijke uitzonderingen gelden.
Hoe lang geldt de wettelijke garantie?
Goederen moeten minimaal 2 jaar meewerken. Defecten die binnen 6 maanden ontstaan worden verondersteld al aanwezig te zijn.
Kan ik rente eisen over schulden?
Ja, je kunt wettelijke rente eisen (momenteel ongeveer 8% per jaar) over het openstaande bedrag.
Wat kan ik doen tegen oneerlijke handelspraktijken?
Je kunt klacht indienen bij de consumentenbond, de overheid of naar de rechter gaan.
Wat is een kredietovereenkomst?
Een kredietovereenkomst regelt hoe je geld leent, wat de rente is, en hoe je dit terugbetaalt.