In Rijswijk everyone is entitled to free client support for questions about Wmo, Wlz or youth care. An independent advisor supports you during contact with the municipality.
What does client support entail?
A client supporter provides assistance with:
- Submitting an application for care or support
- Consultation with the municipality regarding Wmo matters
- Conducting a kitchen table conversation
- Understanding official documents and decisions
- Drafting an objection notice in case of disagreement
Who is this support intended for?
Client support is available for:
- Residents applying for or receiving Wmo support
- Persons with a Wlz indication or application
- Parents or carers in the context of youth care
- Informal carers seeking support
How do you obtain client support in Rijswijk?
| Type of support | Contact point |
|---|---|
| Wmo | Municipality of Rijswijk (social neighbourhood team) |
| Wlz | Care office or MEE |
| Youth care | Municipality of Rijswijk |
| General questions | MEE, Zorgbelang or KBO-PCOB (for seniors) |
What are the costs?
This support is entirely free. The Municipality of Rijswijk is obliged to provide it free of charge.
Frequently asked questions about client support
Is the supporter fully independent?
Yes, the client supporter operates independently and advocates for your interests, not those of the municipality.
Can the supporter be present at a kitchen table conversation?
Absolutely, the supporter can accompany you during the conversation with the municipality about your care needs.
How do I request support in Rijswijk?
Contact the Municipality of Rijswijk or the social neighbourhood team. They will help you with a referral to a supporter.
Extra questions and answers
How can I request client support for Wmo in Rijswijk?
Call the social neighbourhood team of the Municipality of Rijswijk or the general customer service. They will connect you with an independent supporter. Alternatively, you can approach organisations such as MEE or Zorgbelang. Indicate that you need help with a Wmo application. The supporter will guide you through the entire process, including any objection.
What if the Municipality of Rijswijk does not provide support?
Municipalities are legally obliged to facilitate client support. If this does not happen, you can file a complaint with the municipality or the National Ombudsman. Organisations such as Zorgbelang or MEE can also assist. In exceptional cases, you can seek legal aid, but this is usually not necessary.
Can I choose my own supporter in Rijswijk?
Often you can select your own supporter, especially via organisations such as MEE. With the Municipality of Rijswijk, the social neighbourhood team may assign someone. Ask about the options to choose yourself for a good match.
How do I prepare for a kitchen table conversation?
Write down what you have daily difficulties with and what support you already receive. Gather relevant documents, such as medical reports. Consult with your supporter about your goals and questions, so you are well prepared together.
What if I disagree with a municipal decision?
Your supporter can help with an objection notice, usually to be submitted within six weeks. Together you draw up arguments and gather evidence. A reconsideration or new conversation is also possible. Legal aid is rarely necessary.
Do informal carers also receive support?
Yes, informal carers in Rijswijk can receive free assistance, for example for respite care or applications for the person cared for. Contact the municipality or MEE for more information.
How long does it take to get a supporter?
In Rijswijk it often takes one to two weeks for a first appointment, depending on the situation and urgency.